At jlll, we know that trust is the foundation of everything. When you create an account, place a bet, or make a deposit, you're sharing personal details with us — and we don't take that lightly. This Privacy Policy explains, in plain language, exactly what data we collect, why we collect it, how we protect it, and what rights you have over it.
This policy applies to all users of the jlll platform, including our website at jlll.click and any associated mobile or web applications. By using jlll, you agree to the practices described here. If you have any concerns, you can always reach us at support@jlll.click.
Short version: We collect only what we need, we protect it thoroughly, and we never sell it. Read on for the full details.
01.Who We Are
jlll is an online gaming and sports betting platform operated by jlll Entertainment Ltd., licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). We are the data controller responsible for the personal information collected through jlll.click.
Our platform offers a wide range of games — from Fishing Games and Tongits to Esports Betting and Boxing Betting — all designed specifically for Filipino players. Because we operate in a regulated gaming environment, certain data collection practices are not just good business — they are legal requirements we must comply with.
We are committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC) of the Philippines.
02.Information We Collect
jlll collects personal information in several ways — directly from you, automatically as you use our platform, and from third-party verification providers. Here's a clear breakdown:
2.1 Information You Provide Directly
- Registration data: Full name, date of birth, email address, mobile number, and home address when you sign up for an account.
- Identity verification (KYC): Government-issued ID (e.g., PhilSys ID, passport, driver's licence, UMID), selfie photos, and proof-of-address documents required under PAGCOR regulations.
- Payment information: GCash number, Maya account, bank account details (BDO, BPI, UnionBank, etc.), or Visa/Mastercard card details when you make a deposit or request a withdrawal.
- Communications: Any messages, complaints, or support requests you send to us.
2.2 Information Collected Automatically
- Device and technical data: IP address, device type, browser, operating system, and screen resolution.
- Usage data: Pages visited, games played, bets placed, time spent on-site, and click patterns.
- Session data: Login timestamps, session duration, and logout activity.
- Cookies and similar trackers: See Section 5 for full details.
2.3 Information from Third Parties
- Identity verification services and fraud-detection partners used to confirm your identity.
- Payment processors (e.g., GCash, Maya, InstaPay/PESONet) who may share transaction status data with us.
- Regulatory and law enforcement bodies, when legally required.
We only collect information that is relevant, adequate, and limited to what's necessary for the purposes listed in this policy — no more, no less.
03.How We Use Your Data
jlll uses your personal information for the following specific purposes:
| Purpose | Examples |
|---|---|
| Account management | Creating and maintaining your jlll player account, verifying your identity, and processing logins. |
| Service delivery | Enabling you to play games, place bets, check betting odds, and use all platform features. |
| Financial transactions | Processing deposits via GCash, Maya, or bank transfer and handling withdrawal requests. |
| Regulatory compliance | Meeting PAGCOR KYC/AML requirements, reporting obligations, and Data Privacy Act compliance. |
| Responsible gaming | Monitoring play patterns to detect problem gambling and enforcing self-exclusion or limit requests. |
| Security and fraud prevention | Detecting suspicious login attempts, unusual bet patterns, or payment fraud. |
| Customer support | Responding to your queries, complaints, and account-related requests. |
| Marketing (opt-in only) | Sending promotional offers, bonus notifications, and platform updates — only if you have opted in. |
| Platform improvement | Analysing anonymised usage data to improve games, fix bugs, and enhance user experience. |
We do not use your personal data for automated decision-making that produces significant legal effects on you, unless you are separately notified and given the opportunity to object.
04.Legal Basis for Processing
Under the Data Privacy Act of 2012, jlll processes your personal data on the following lawful bases:
- Contractual necessity: Processing required to fulfil our contract with you — i.e., running your player account and enabling gameplay.
- Legal obligation: Where processing is needed to comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA), or NPC rules.
- Legitimate interests: Fraud prevention, platform security, and business analytics — provided these interests do not override your fundamental rights.
- Consent: For optional activities such as receiving marketing messages or subscribing to our newsletter. You may withdraw consent at any time.
05.Cookies and Tracking Technologies
jlll uses cookies and similar technologies to keep our platform working smoothly and to understand how players use it. Here's what we use:
- Essential cookies: Required for core functions like keeping you logged in and processing transactions. These cannot be disabled.
- Analytics cookies: Help us understand how players navigate jlll so we can improve the experience. Data collected is anonymised and aggregated.
- Preference cookies: Remember your settings — like your preferred language or display settings — so you don't have to re-enter them every visit.
- Security cookies: Help us detect and prevent fraudulent activity, including suspicious login attempts.
We do not use third-party advertising or tracking cookies that share your browsing behaviour with outside advertisers.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect core platform functionality.
06.Sharing Your Information
jlll does not sell, rent, or trade your personal data. We only share it in the following limited circumstances:
- Service providers: Trusted third-party partners who help operate jlll — such as payment processors (GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard), KYC verification services, and cloud-hosting providers. These parties are bound by strict data-processing agreements.
- Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and law enforcement agencies when required by law.
- Group companies: Affiliated entities within the jlll group, only as necessary to deliver services to you.
- Business transfers: If jlll is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you in advance if this occurs.
Any third party that receives your data is required to handle it with the same level of protection that jlll applies. We do not permit them to use it for their own marketing purposes.
07.Data Retention
We retain your personal data only for as long as it is necessary for the purposes it was collected, or as required by Philippine law. Our general retention periods are:
| Data Type | Retention Period |
|---|---|
| Account and KYC data | 5 years after account closure (AMLA requirement) |
| Transaction records | 5 years (BIR and PAGCOR requirements) |
| Gameplay and betting history | 3 years after account closure |
| Customer support communications | 2 years from last interaction |
| Marketing preferences | Until you withdraw consent or close your account |
| Technical/security logs | 12 months on a rolling basis |
After these periods expire, we securely delete or anonymise your data. Where anonymisation is used, the resulting data cannot be traced back to you and may be retained for statistical purposes.
08.Your Rights Under the Data Privacy Act
As a data subject under R.A. 10173, you have the following rights regarding your personal information held by jlll:
- Right to be informed: You have the right to know whether jlll is processing your data and how it is being used — which is exactly what this policy explains.
- Right of access: You can request a copy of the personal data jlll holds about you at any time.
- Right to rectification: If your data is inaccurate or incomplete, you can ask us to correct it.
- Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
- Right to data portability: You can request a machine-readable copy of your data to transfer to another service provider.
- Right to object: You can object to processing based on legitimate interests, including any direct marketing communications.
- Right to file a complaint: If you believe jlll has violated your privacy rights, you can lodge a complaint with the National Privacy Commission (NPC) at www.privacy.gov.ph.
To exercise any of these rights, contact us at support@jlll.click. We will respond within 15 business days, as required by the DPA.
09.Security Measures
jlll takes the security of your personal data seriously. We implement a layered set of technical and organisational safeguards, including:
- SSL/TLS encryption on all data in transit between your device and our servers.
- AES-256 encryption for sensitive data stored in our databases, including payment details and KYC documents.
- Two-factor authentication (2FA) available on all jlll accounts to prevent unauthorised access.
- Regular security audits and penetration testing conducted by independent cybersecurity professionals.
- Access controls ensuring only authorised team members can access personal data, with full audit trails maintained.
- Incident response protocols that, in the event of a data breach, notify affected users and the NPC within 72 hours as required by law.
While we take every reasonable precaution, no system is 100% immune to risk. We encourage you to use a strong, unique password for your jlll account and to enable 2FA from your account settings.
Pro tip for kabayan: Never share your jlll password or OTP with anyone — not even our support team. We will never ask for these details.
10.Children's Privacy
jlll is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21, which is the legal minimum age for online gambling in the Philippines as set by PAGCOR.
During registration, we require users to confirm they are at least 21 years old and to submit a government-issued ID for age verification. If we discover that a user under 21 has created an account, we will immediately suspend the account, delete all associated personal data, and refund any deposits made.
If you believe a minor has registered on jlll, please notify us immediately at support@jlll.click.
11.Changes to This Privacy Policy
jlll may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Post the updated policy on this page with a revised "Last Updated" date at the top.
- Send an email notification to your registered address if the changes significantly affect how we use your data.
- Display a notice on the jlll platform for at least 14 days after significant updates.
Your continued use of jlll after any changes take effect constitutes your acceptance of the revised policy. If you disagree with any updates, you may close your account by contacting our support team.
We recommend bookmarking this page and checking it periodically — especially if you are a regular jlll player.
12.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how jlll handles your personal data, our Data Protection Officer (DPO) is here to help.
- Email: support@jlll.click
- Platform: jlll.click
- Regulator: National Privacy Commission — privacy.gov.ph
We aim to acknowledge all privacy-related enquiries within 24 hours and resolve them within 15 business days. For urgent matters, please mark your subject line with "URGENT – Privacy Request".
You also have the right to lodge a complaint directly with the NPC if you feel your concerns have not been addressed to your satisfaction.